• Return & Refund Policy

Return & Refund Policy

At Beautylia, customer satisfaction is our priority. We take great care in ensuring that every product is carefully packed and delivered in excellent condition. Please read our Return & Refund Policy before placing an order.

1. Return Eligibility

Due to the hygienic nature of skincare and personal care products, we only accept returns under the following circumstances:

  • You received the wrong product.

  • The product was damaged during shipping.

  • The product is defective or expired upon arrival.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Your return request should include:

  • Your order number

  • Clear photos of the product and its packaging

  • A brief description of the issue

To qualify for a return, the product must be:

  • Unused

  • Unopened

  • In its original packaging

  • In the same condition as received

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened or used products

  • Products damaged due to misuse, negligence, or improper storage

  • Products returned after the 7-day return period

  • Clearance, discounted, or promotional sale items (unless they are damaged, defective, or incorrect)

3. Refund Policy

Once we receive and inspect the returned product, we will notify you of the outcome of your refund request.

If your refund is approved:

  • Your refund will be processed within 5–10 business days.

  • The refund will be issued using the original payment method whenever possible.

  • If the original payment method is unavailable, the refund may be processed through a bank transfer or another mutually agreed method.

Please note:

  • Original shipping charges are non-refundable, except when the return is due to our error.

  • Refund processing times may vary depending on your bank or payment provider.

4. Exchanges

We only replace products when:

  • The wrong product was delivered.

  • The product arrived damaged.

  • The product is defective or expired.

Exchange requests must be submitted within 7 days of delivery.

5. Return Shipping

If the return is due to our mistake, including:

  • Wrong product delivered

  • Damaged product

  • Defective product

  • Expired product

Beautylia will bear the return shipping cost.

For any other approved return, the customer is responsible for the return shipping charges.

6. Order Cancellation

Orders may only be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled. However, if your order qualifies under our return policy, you may request a return after receiving it.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and no later than 7 days after delivery.

To help us resolve your request quickly, please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • A brief explanation of the issue

We will review your request promptly and provide an appropriate resolution.

8. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a return or refund, please contact us using the details below:

Email: [Your Email Address]

WhatsApp / Phone: [Your Phone Number]

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM

We are committed to resolving all genuine concerns as quickly and fairly as possible.